Team Leader, Individual FR

 ChildFund India

Vacancy Name                           Team Leader, Individual FR

Employment Type                      Full Time (Fixed Term)

Childfund Work Location         Mumbai, Maharashtra, India

Childfund Division                     Fundraising & Engagement (F&E)

ChildFund Department             Country Management

 

Job Title:                                   Team Leader - Face to Face & Tele Calling

Division/ Department:              Individual Fund Raising

Location:                                    Mumbai

Reporting to:                             Officer – Resource Mobilization

 

JOB SUMMARY

Team leader – Face-to-Face Fundraising/ Tele-calling will help ChildFund India’s operations to increase the regular fundraising income within an efficient cost-income ratio, build, and motivate the F2F / Tele Calling fundraising team.

 

KEY RESPONSIBILITIES

Be responsible for achieving the team’s daily/ weekly targets, in accordance with agreed Key Performance indicators (KPIs). This includes setting targets for individual team members and managing their performance with the support of the Officer - Resource Mobilization, and also achieving personal fundraising targets.

Implement the individual regular giving fundraising strategy in conjunction with the Officer - Resource Mobilization.

Maintain an understanding of ChildFund’ s programs, campaigns and causes, to be able to talk convincingly to potential supporters about the organization’s work and ensure team members do the same.

Monitor the individual fund raisers day-to day performance, give feedback and provide motivational reinforcement to achieve the target.

Reporting to the Officer - Resource Mobilization on a daily/weekly and monthly basis with the progress on agreed targets.

Prioritizing the retention of F2F/ Tele Calling fundraisers by developing their skills and highlighting opportunities for career progression within ChildFund India.

Be responsible to get the outreach permissions.

Facilitate the orientation of new members joining the team and continue training them on the job.

Work closely with the HR department to ensure the right number of fundraisers in the team.

Keep the team motivated and create a positive team environment to grow supporter base.

Develop and apply innovative training concepts, methodologies and strategies for F2F/Tele Calling

Fundraising.

Ensure correct messaging about organization and its fund raising products/asks in the field by Business Development Executives - F2F/Tele Calling.

Maintain relationships with HNI donors and meet these donors face to face at recommended frequency in order to update them about the work of ChildFund India.

Conduct weekly assessments to determine training and assistance to the team with help      of the relevant members in team/organization.

Develop capacity building program to address gaps in individual fundraising team, conduct training and assistance needs and provide mentorship, technical assistance, program knowledge to the Business Development Executive- Face to Face/Tele Calling.

Any other duties and responsibilities as assigned by the Line Manager.

 

QUALIFICATION/EXPERIENCE

Graduate with minimum 3 years of fundraising/ sales experience with exposure of handling a team with demonstrable track record is preferred.

Excellent Communication Skill in English, both verbal and written.

Prior knowledge and experience of individual acquisition or marketing.

Knowledge and experience of the donor community in India would be desirable.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

 

CTC for the position: Rs. 4,95,163 PA Approx. (To be decided based on the salary history of the candidate).

 

Application Last Date: 24th January

For more information and online application click here