Executive, Donor Servicing

 ChildFund

Executive, Donor Servicing

 

Vacancy Name                                  Executive, Donor Servicing

Employment Type                             Full Time (Fixed Term)

Childfund Work Location               Mumbai, Maharashtra, India

Childfund Division                            Fundraising & Engagement (F&E)

ChildFund Department                    Country Management

 

Job Description
Job Title:                                            Executive -Donor Servicing
Division/ Department:                       Individual Fundraising
Location:                                            Mumbai
Reports to:                                         Manager, Individual Resource Mobilization
Matrix Reporting:-                            Officer- Business Analyst & Donor Services

ABOUT

ChildFund is a child development organization representing the voice of deprived, excluded and vulnerable children in India regardless of their race, creed and gender, since 1951. We annually reach out to over 3 million children, youth, and their families, from 3200 communities in 85 districts across 15 states in India, through our long and short-term programs and partnerships.

SUMMARY
Assistant, Fundraising & Donor Servicing will be responsible for carrying out fundraising backend work which includes data entry, Thank You Call and Donor Servicing at Mumbai office. S/ he will be the point of contact for Mumbai region. In line with ChildFund India’s strategic plans and policy guidelines, S/he will work under the leadership of the Manager Individual Resource Mobilization.

RESPONSIBILITIES

·         Maintain all the MIS related to donor acquisition by Face to Face / Tele-Facing Teams. 

·         Coordinate with Bengaluru Donor Servicing team on daily basis regarding acquisition and realization of monthly donation forms and Single donation forms.

·         Verification of Donor Forms acquired by teams on daily basis.

·         Share daily donor details with Bengaluru Donor servicing team on daily basis.

·         Assist the donors with online donations.

·         Keep all the tracks of hard copy donation forms.

·         Provide day to day support to Manager- Resource Mobilization, Officer- Donor Servicing and Business Analyst as and when required.

·         Maintain & manage inventory of fundraising collaterals.

·         Ensure timely opening/ closing of regional office.

·         Coordinate with central procurement team for any procurement.

·         Coordination with all other departments as and when require for FR activities.

·         Maintain attendance of FR staff.

·         Prepare and maintain electronic and hard copy records related to donors and funds.

·         Serve as the primary staff for managing the transactional elements and handling general fund related enquiries via email or the Donor Services line in a timely manner.

·         Support the Donor Services team in addressing specific questions and needs of donors or advisors

associated with the funds.

·         Maintain and manage clear and accurate donor services operation documents.

·         Make thank you calls to all the donors.

·         Send tax certificates to all the donors and keep a track

·         Record and manage report and data output.

·         Upload and download reports into the DMS for financial debit thrice a month.

·         Assist with report creation and generating reports for development and donor services.

·         Maintain and update database, inclusive of data management and record keeping with regard to all donors.

·         Provide general administrative support to other team members as requested.

·         Any other responsibilities as may be assigned by the line manager.

 

QUALIFICATION/ EXPERIENCE/ COMPETENCIES

·         Graduate in Commerce or related discipline with minimum three years of relevant experience.

·         Experience in NGO sector would be an added advantage.

·         Excellent presentation, public speaking and interpersonal skills.

·         Strong communication skills (both verbal and written), ability to communicate in local language will be advantageous.

·         Strong computer skills, with excellence in using Microsoft Office suite applications.

·         Organised, team player, self-starter and results-oriented individual.

·         Be gender sensitive with strong conviction and skills for the empowerment of excluded and disadvantaged children.

 

CTC for the position: Rs 3,64,170 Approx.  (To be decided based on the salary history of the candidate).    

Application Last Date: 25th January 2021

For more information and online application click here