Executive, Donor Servicing

 ChildFund

Executive, Donor Servicing

 

Vacancy Name                                  Executive, Donor Servicing

Employment Type                             Full Time (Fixed Term)

Childfund Work Location               Mumbai, Maharashtra, India

Childfund Division                            Fundraising & Engagement (F&E)

ChildFund Department                    Country Management

 

Job Description
Job Title:                                            Executive -Donor Servicing
Division/ Department:                       Individual Fundraising
Location:                                            Mumbai
Reports to:                                         Manager, Individual Resource Mobilization
Matrix Reporting:-                            Officer- Business Analyst & Donor Services

ABOUT

ChildFund is a child development organization representing the voice of deprived, excluded and vulnerable children in India regardless of their race, creed and gender, since 1951. We annually reach out to over 3 million children, youth, and their families, from 3200 communities in 85 districts across 15 states in India, through our long and short-term programs and partnerships.

SUMMARY
Assistant, Fundraising & Donor Servicing will be responsible for carrying out fundraising backend work which includes data entry, Thank You Call and Donor Servicing at Mumbai office. S/ he will be the point of contact for Mumbai region. In line with ChildFund India’s strategic plans and policy guidelines, S/he will work under the leadership of the Manager Individual Resource Mobilization.

RESPONSIBILITIES

·         Maintain all the MIS related to donor acquisition by Face to Face / Tele-Facing Teams. 

·         Coordinate with Bengaluru Donor Servicing team on daily basis regarding acquisition and realization of monthly donation forms and Single donation forms.

·         Verification of Donor Forms acquired by teams on daily basis.

·         Share daily donor details with Bengaluru Donor servicing team on daily basis.

·         Assist the donors with online donations.

·         Keep all the tracks of hard copy donation forms.

·         Provide day to day support to Manager- Resource Mobilization, Officer- Donor Servicing and Business Analyst as and when required.

·         Maintain & manage inventory of fundraising collaterals.

·         Ensure timely opening/ closing of regional office.

·         Coordinate with central procurement team for any procurement.

·         Coordination with all other departments as and when require for FR activities.

·         Maintain attendance of FR staff.

·         Prepare and maintain electronic and hard copy records related to donors and funds.

·         Serve as the primary staff for managing the transactional elements and handling general fund related enquiries via email or the Donor Services line in a timely manner.

·         Support the Donor Services team in addressing specific questions and needs of donors or advisors

Manager, Programs and Partnership

 ChildFund

Vacancy Name                      Manager, Programs and Partnership

Employment Type                 Full Time (Open Ended)

Childfund Work Location   Mumbai, Maharashtra, India

Childfund Division                Programs and Partnerships (P&P)

ChildFund Department        Country Management

 

Job Title:                                Manager, Programs and Partnership
Department:                          Programs
Job Location:                         Mumbai (Maharashtra)
Reporting to:                         Senior Manager, Programs and Partnership
Reportees:                              Project support team/s
Travel:                                    Frequent/as per job requirement

 
ROLE SUMMARY
 
The Manager, Programs and Partnership S/he will be responsible to raise funds for long term sustainability of programs in the state, also will be accountable for managing and implementing large program portfolio in the state/s through local partners and donor supported projects. S/he will be responsible to ensure high quality programming, program monitoring, evaluation, and timely reporting as per requirements.
 
Key Responsibilities:

External relations / Networking

Strengthen organisation’s profile in the state/s by collaborating with like-minded civil society organisations, government agencies, donors, individual activists, academics, and intellectuals.

Be responsible for raising resources and donor base for sustained strategic program interventions in the state/s

Generate and lead implementation of innovative ideas for networking for funding and advocacy.

Develop ideas for advocacy and campaigns and reach out to policy makers /government agencies for appropriate influencing and collaborations at the state level.

Represent program operations internally and externally as per organisational requirement.

Program implementation

Be responsible for efficient and effective program delivery of all programs (irrespective of funding sources) in the assigned states

Support, guide, monitor and build capacity of local implementation partners

Explore new solutions and innovations for higher programs impact (in discussion with Technical leads and partners)

Be responsible for timely preparation and submission of annual plans and budgets of all programs in the state/s

Promote cross learning and sharing, thereby building micro-macro linkages to continuously enhance programme quality and impact

Lead on state level funding opportunities, specially government and local CSR, produce content and data for donor acquisition and reporting

Conduct risk assessments of programs, propose actions and incorporate risk mitigation strategies in planning. 

Team management

Be responsible for managing team/s at the state level, fostering culture of high performance and capacity development of team/s.

Work closely with the sponsorship team to strengthen programs-sponsorship integration.

Any other responsibilities as assigned by the Line Manager/Supervisor.

Qualification and competencies

Be a Post-graduate in Social Work /Social Sciences/Management/other relevant discipline.

At least 5 years’ experience in managing large program and partnerships portfolio at the state level.

Experience of Resource Mobilization and External Collaboration will be preferred choice.

Sound knowledge and experience on atleast one theme – health, education, livelihood, and child protection.

Proven ability to cultivate and steward relationships with partners and donors.

Knowledge of standards and effective practices across multiple disciplines for children and to set strategic direction.

Demonstrated experience in capacity building of staff and partners including training, mentoring and