Business Operations Manager

 United States Pharmacopeia (USP)

Business Operations Manager, Pharmaceutical Analytical Impurities

Hyderabad, India

Description

Summary of the Position

This is a professional position to provide operations expertise and basic product management support for USP’s upcoming Pharmaceutical Analytical Impurities product line. The incumbent will be responsible for managing operational aspects of the program, including coordinating internal resources and vendors to build the SKUs of the product line and for the flawless execution of orders, working with the business lead and product manager to maintain inventory levels, working with quality team on regular updating of operations procedures, developing and reporting metrics periodically, and play a central role in improving the overall operations process. The incumbent will work closely with the business unit lead and product management function within USP.

Roles and Responsibilities

·         Oversees the operational aspects related to USP’s upcoming Pharmaceutical Analytical Impurities (PAI) product line

·         Maintains relationship with USP-India synthetics team and external suppliers on operational aspects, working closely to achieve on-time delivery of PAI products and resolves logistical and other operational bottlenecks

·         Works closely with Data Strategy and Analytics team, USP’s scientific liaisons, raw material acquisition team, business unit head, and product management lead to evaluate and determine new PAI products to be added to the product line

·         Works closely with business unit head and product management lead to select suppliers, from approved external suppliers and USP-India synthesis department, for new PAI products to be added to the product line

·         Coordinates with the product management lead and different functions at USP to maintain inventory levels, where applicable, of PAI products, preventing stock-outs

·         Works closely with the Strategic Customer Development and Customer Experience Team to track and ensure the positive experience of customers of PAI products

·         Work with the quality representative to regularly update the operations manual for PAIs

·         Refines cost estimates and regularizes cost attributes over time as the PAI product line grows and operational activities are standardized/regularized

·         Reports out the progress of each order from order placement through to delivery; continuous improvements; financial status; inventory status; closeness to retest dates of existing batches of PAI products; customer complaints, and customer insights biweekly

·         Track operational and logistical metrics to identify bottlenecks and recommend solutions for the

bottlenecks

·         Monitor dwell times in each stage of different process flows and make recommendations to continually improve where needed

Basic Qualifications

·         MBA or equivalent with a Bachelor’s degree in Chemistry or equivalent

·         Four (4) years of experience in roles that involve rigorous inter-departmental coordination, and vendor management or managing external contacts

Skills Sought

·         Experience with creating reports for management

·         Working knowledge of the pharmaceutical industry, with basic knowledge on drug substance, drug product, NDA and ANDA, reference standards and pharmacopeias

·         Good understanding of basic financial concepts such as revenue, P&L, gross profit, operating profit, margin

·         Good communication skills with the ability to articulate and present complex analysis

·         Intermediate to advanced MS Excel and MS PowerPoint skills

·         Excellent work ethic and a drive for professional growth

Preferred Qualifications

·         Minimum of five to seven years of experience in roles that involve rigorous inter-departmental coordination, and vendor management

·         Experience with creating reports for management

·         Excellent conceptual knowledge on drug substance, drug product, NDA and ANDA, reference standards and pharmacopeias

·         MBA or equivalent with a Master’s degree in Organic Chemistry or equivalent

·         Proven application of basic financial concepts such as revenue, P&L, gross profit, operating profit, margin

·         Excellent communication skills with proven ability to articulate and present complex analysis

·         Advanced MS Excel and MS PowerPoint skills

·         Excellent work ethic and a drive for professional growth

Supervisory Responsibilities

None

Qualifications

Experience

Required

·         5 years: Vendor Management

Job Category Customer Service

Job Type Full-Time

For more information and online application click here