VIJAYA BANK

VIJAYA BANK

RECRUITMENT NOTIFICATION NO.3/2015

Vijaya Bank, a strong and midsized Public Sector Bank, with its Head Office at Bangalore, having a network of more than 1700 branches plus offices all over India, with total employee strength of more than 14600.

The Bank is a pioneer in introducing new & innovative trend setting products, tailor made to the diverse needs of varied clientele. The total business of the Bank stood at Rs.2.14 lakh crore as at March 2015, in congruence with the Bank's Mission "To emerge as a prime national bank backed by modern technology, meeting customer's aspirations with professional banking services and sustained growth contributing to national development."

The Bank invites applications for recruitment for the post of 'Chief Customer Service Officer' on contract basis, as per the recommendation of the 'Committee on Customer Service in Banks' (Damodharan Committee) in the form of an Internal Ombudsman. The applications made for the said post should only be downloaded here.

SCHEDULE OF ACTIVITIES Sl No Particulars Date 1 Opening date for registration & download of application 20.07.2015 2 Closing date for registration & download of application: (For All Applicants, including those from Far Flung Areas) 27.07.2015 3 Last date for receipt of duly filled hard copy of Application at HO, Bangalore. (For All Applicants, including those from Far Flung Areas) 03.08.2015

Subsequently, the application and relevant documents has to be sent to the Bank's Head Office at the address as mentioned in point no 7(b)(vii) under "procedure for applying". There is no other means/ mode of application. Unless the downloaded application duly filled in all aspects, along with relevant documents and photograph is received by ordinary post, the candidature is not valid. Mere registration/download/payment of fees does not ensure candidature.

1. DETAILS / PREREQUISITES:

i.         Name of the Post/Vacancies: Chief Customer Service Officer.

ii.       Mode of Appointment: The CCSO shall be appointed on contract basis for a period of 3 years.

iii.          Placement: On selection, the CCSO shall be placed in the Head Office of the Bank at Bangalore.

iv.          Eligibility: The CCSO shall be a retired banker, not less than the rank of a General

Manager/Deputy General Manager in a Scheduled Commercial Bank, other than Vijaya Bank.

v.       Age Criteria: The age of the applicant should not be more than 65 years as on 1st April, 2015.

vi.          Educational Qualification: Graduation with CAIIB.

vii.         Experience: The applicant must have worked as DGM for 3 years or as GM for 2 years preferably in the area of customer grievance redressal/ customer relationship management/ KYC / any other customer related departments in a scheduled commercial bank.

viii.        Cutoff date for all the purpose with regard to this recruitment project is 01.04.2015.

2.    COMPENSATION/ENTITLEMENTS DURING THE PERIOD OF

ENGAGEMENT (3 YEARS):

i.      Compensation: The compensation of the CCSO will be at a lump sum amount of Rs.60,000/- per month during the period of engagement (3 years).

ii.         Travelling Allowance: TA as eligible to the GMs cadre will be paid to them for any out of station duty approved by the Bank.

iii.          Other Benefits/Facilities proposed by the Bank:

a.    Leave: CCSO shall be eligible for twelve days paid off per year during the period of engagement (3 years) other than those holidays which are available to serving employees.

b.    Conveyance: CCSO shall be provided with a consolidated conveyance allowance of Rs.5,000/- p.m. during the period of engagement (3 years).

NOTE: The CCSO will not be eligible for any other facilities like quarters facilities/ HRR / HRA, hospitalization, Provident Fund, Pension, etc. as applicable to the employees of the Bank.

3.    JOB PROFILE:

The CCSO shall be responsible for redressal of the customer complaints which are escalated to him if the complaint of the customer remains unsolved through the Bank's internal grievance redressal mechanism or if the customer is not satisfied with the redressal. The detailed procedural instructions for redressal of grivances by the CCSO will be informed at the time of joining the services of the Bank.

4.    APPLICATION FEE AND INTIMATION CHARGES (Non-refundable):

The eligible aspirants have to pay an amount of Rs. 500/- for application including intimation charges of Rs.50/-.

5.    MODALITIES OF APPOINTMENT OF CCSO

The modalities of appointment of CCSO are as below:

1.    The applications received in this regard will be scrutinized and shortlisted by the committee formed for this purpose.

The selection of the CCSO will be done by subjecting the shortlisted candidates through interview by a committee formed for the purpose.

For more information and other detail click here